Frequently Asked Questions

Find quick answers to common questions about HousingBase and the affordable housing application process.

General Questions

Eligibility & Income

Application Process

Documents & Verification

Technical Support

For Property Managers

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Frequently Asked Questions

General Questions

What is HousingBase?

Is HousingBase free to use?

Which cities does HousingBase serve?

Do I need to create an account?

Eligibility & Income

What is Area Median Income (AMI)?

How do I calculate my AMI percentage?

What income counts toward the AMI calculation?

Do I need a housing voucher to apply?

What if I have zero income?

Application Process

How long does the application take?

Can I apply to multiple properties at once?

What happens after I submit my application?

How long does the approval process take?

Can I edit my application after submitting?

Documents & Verification

What documents do I need to apply?

What file formats can I upload?

Is my information secure?

Will I need to consent to a background check?

Technical Support

What browsers are supported?

Can I use HousingBase on my phone?

I'm having trouble uploading documents. What should I do?

Is HousingBase accessible for people with disabilities?

For Property Managers

How do I list my property on HousingBase?

Is there a fee for property managers?

How do I review applications?

Still Have Questions?

Frequently Asked Questions

General Questions

What is HousingBase?

Is HousingBase free to use?

Which cities does HousingBase serve?

Do I need to create an account?

Eligibility & Income

What is Area Median Income (AMI)?

How do I calculate my AMI percentage?

What income counts toward the AMI calculation?

Do I need a housing voucher to apply?

What if I have zero income?

Application Process

How long does the application take?

Can I apply to multiple properties at once?

What happens after I submit my application?

How long does the approval process take?

Can I edit my application after submitting?

Documents & Verification

What documents do I need to apply?

What file formats can I upload?

Is my information secure?

Will I need to consent to a background check?

Technical Support

What browsers are supported?

Can I use HousingBase on my phone?

I'm having trouble uploading documents. What should I do?

Is HousingBase accessible for people with disabilities?

For Property Managers

How do I list my property on HousingBase?

Is there a fee for property managers?

How do I review applications?

Still Have Questions?